Some of you may have had problems viewing your family tree.
When clicking on Family Tree, you get the message "Loading Family Tree..." and nothing happens. The tree doesn't load. It just sits there for hours, correct?
If you see this message and do NOT see the tree icon with the revolving green arrow it means you do not have Adobe Flash Player installed on your computer.
Go to www.adobe.com to download and then try again.
This link is a way to check which version of Flash is installed on your computer: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507
If you would like to delete a family site, write to support@myheritage.com.
The family site link MUST be included in the email. The link is the URL or the website address of your site. It looks something like this: lastname.myheritage.com
Please do not send the title of the site as there may be many sites with the same name. We will not be able to delete your site with the title or site name.
I don't want to delete my family tree from the Heritage.com internet site but from my family heritage tree builder program I have on my computer. If I could delete the GEDCOM file from my computer program, I could reload an updated version back on it. Right now when I try to upload and updated version to my computer family tree program, it duplicates all the files.
In your program click on FILE in the top left corner and click on OPEN PROJECT click on the project you want to delete and if you look just below that you will see the word BROWSE click in the window beside it NOT ON THE WORD BROWSE and you can scroll back and forth with you arrow keys, you will notice each directory in seperated with a \ So if you write this info down you can click on START, then MY COMPUTER then C: (your hard drive) then DOCUMENTS AND SETTINGS and so on following the info you just wrote down till you see the file you want to delete. When you see the file you want to delete it will end in .zed right click on it to delete then close all windows and restart you family tree program
Is there an online user guide for the Family Pages? I want to link to it for my family members to reduce the number of questions I know can be resolved by a quick read.
Can members establish what person they want to view as their home person when they log on or is it defined by who I pick as the home person?
Is there a way to set the default of what photos upload to the site without having to check it off each time? I hate having to reset what pics I want to upload each time I update the site. I can't say all photoes because I don't want one album as I have too many pics and census records for one album for people to sort through.
Is there a way to reset the counter or exclude the webmaster from the count? I'm constantly viewing the finish product so I know it looks right for the others.
